THE MANSE CLINIC — TERMS AND CONDITIONS
Last updated: September 2026
All information contained on this page or communicated via email or other channels was correct at the time of writing or sending. Information, availability and pricing are subject to change without notice and may differ at the time of your appointment.
Treatments and outcomes vary between individuals. Our practitioners may not always be able to provide the treatment you have enquired about or booked. Prior to determining suitability and proceeding with any treatment, our practitioners are required to obtain a medical history, perform an examination, engage in a clinical discussion and assess whether they are clinically comfortable proceeding.
By making an appointment with The Manse Clinic, you acknowledge and agree to be bound by these Terms and Conditions.
BOOKING AND CONSULTATION FEES
Non-Refundable Booking / Consultation Fee
New patients attending an in-person consultation at The Manse Clinic are required to pay a $350 booking / consultation fee. This fee is non-refundable and non-negotiable.
Where treatment is performed on the day of consultation, the $350 fee is redeemable against the cost of services performed that day.
Treatment is not guaranteed to be performed on the day of consultation. Treatment may need to be scheduled for a later date, or the practitioner may determine that the requested treatment is not clinically appropriate. Where no treatment is performed on the day, the $350 fee covers the consultation, assessment and clinical advice provided and is not refundable or transferable.
Complimentary New Patient FaceTime Consultation
New patients may alternatively book a complimentary 15-minute FaceTime consultation for clinic values alignment, treatment information and pricing.
A complimentary FaceTime consultation does not replace an in-person clinical assessment where one is required and does not guarantee suitability for or provision of treatment.
CANCELLATION AND NON-ATTENDANCE
For appointments where no booking fee has been paid:
- A $350 cancellation fee applies to appointments cancelled with less than 48 hours’ notice.
- Appointments booked within 48 hours of the appointment time are also subject to a $350 cancellation fee if cancelled.
These fees are non-negotiable.
If you arrive late to your appointment, the practitioner reserves the right to decline to see you. In such circumstances, a $350 cancellation fee will apply.
IDENTIFICATION REQUIREMENTS
All patients must present valid, current photo identification at their initial appointment.
A copy of your identification will be retained as part of your medical record. If valid identification is not provided, the appointment will not proceed and the applicable $350 booking or cancellation fee will apply.
PHOTOGRAPHY AND VIDEOGRAPHY ON PREMISES
Photography and videography are strictly prohibited on clinic premises without prior written consent from management.
CHILDREN, FRIENDS AND VISITORS
Patients must attend appointments alone. Friends, family members and other visitors are not permitted in the clinic during appointments.
Children are not permitted in the clinic under any circumstances. Patients who attend with a child will be unable to proceed with their appointment, and the applicable $350 cancellation fee will apply.
PROCEDURE FEES AND FINANCIAL CONSENT
Procedure fees vary based on individual characteristics, practitioner expertise, products and technology used. Costs will always be discussed prior to treatment and financial consent obtained.
Prices published on our website are indicative only and may change without notice. Patients are under no obligation to proceed with treatment if they choose not to or if budget constraints apply.
For new patients who have paid the $350 booking / consultation fee, where no treatment is performed on the day, that fee covers the consultation, assessment and clinical advice provided.
By consenting to treatment, you consent to payment at the time of service.
PAYMENT TERMS
Payment must be made at the time of service via accepted payment methods available at the clinic.
Unpaid invoices accrue interest at 5% per calendar month, compounded monthly. In the event of default, you indemnify The Manse Clinic for all reasonable recovery costs, including legal and debt collection fees.
LASER AND ENERGY-BASED TREATMENTS
Patients must avoid tanning (including spray or natural tan) for at least four weeks prior to laser or energy-based procedures.
If treatment cannot proceed due to tanning, medical conditions or medications, applicable consultation or cancellation fees may still apply.
MEDICAL HISTORY AND MEDICATIONS
Patients are responsible for notifying the clinic of any changes to their medical history or medications.
Treatment may be postponed or declined where a medical condition, medication or other clinical factor affects suitability or safety. Applicable consultation or cancellation fees may still apply.
In medical emergencies, patients may be transferred to hospital at the discretion of treating practitioners or emergency services. Any associated third-party costs remain the patient’s responsibility.
SUITABILITY AND CESSATION OF CARE
The Manse Clinic does not accept all patients for treatment and reserves the right to decline or cease care where clinically appropriate. This may include referral for psychological assessment or referral to another provider.
No guarantees or warranties are provided regarding treatment outcomes.
REFUND POLICY
Cosmetic medicine is not an exact science. Individual responses and aesthetic outcomes vary, and specific outcomes cannot be guaranteed.
The Manse Clinic does not provide refunds for cosmetic treatments based on dissatisfaction with the aesthetic outcome.
The occurrence of a recognised risk, side effect or complication of treatment, including those discussed during the consent process, does not in itself entitle a patient to a refund.
Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
REVIEWS AND FOLLOW-UP
Routine reviews are generally scheduled approximately 4–8 weeks post-procedure unless earlier assessment is clinically indicated.
Concerns raised more than 3 months after treatment may not be eligible for complimentary review.
Patients experiencing an urgent medical concern should contact the clinic promptly or seek appropriate emergency medical care.
REVERSAL TREATMENTS
Non-emergency reversal assessments occur no sooner than four weeks post-procedure unless earlier intervention is clinically indicated.
Reversal costs start at $840 per session, with multiple sessions often required.
Practitioners reserve the right to decline reversal where it is considered unsafe or inappropriate.
BEHAVIOURAL STANDARDS
Aggressive behaviour, racism, hate speech, threats, extortion and cyberbullying are not tolerated. The clinic reserves the right to terminate the practitioner-patient relationship where appropriate and to report suspected criminal conduct.
COMMUNICATIONS
All written correspondence should be directed to info@themanseclinic.com.au. Social media messages are not monitored for clinical or booking enquiries.
VIRTUAL CONSULTATIONS
Complimentary new patient FaceTime consultations are provided for clinic values alignment, treatment information and pricing and do not replace an in-person clinical assessment where one is required.
Recording, reproducing or sharing a virtual consultation without the consent of all relevant parties is prohibited.
EMERGENCIES
In an emergency, call 000 immediately.
PRIVACY POLICY
INTRODUCTION
The Manse Clinic is committed to protecting patient privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy and health-records legislation.
This Privacy Policy explains how The Manse Clinic collects, uses, stores and discloses personal and health information in connection with our clinics, websites and services.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect personal and health information reasonably necessary to provide safe and effective care, manage our business operations and meet our legal and regulatory obligations.
Personal information may include:
- Identifying details
- Contact information
- Medical and health information
- Payment and billing information
- Clinical and other relevant images, audio and video
- Website and service usage information
HOW INFORMATION IS COLLECTED
Information may be collected through:
- Patient registration
- Consultations and treatments
- Online booking and other digital services
- Website usage, cookies and analytics
- Communications via email, telephone or other channels
- Third parties where reasonably necessary and permitted by law
DISCLOSURE OF INFORMATION
We may disclose personal information where reasonably necessary to:
- Healthcare providers involved in your care
- Service providers and IT partners that support our operations
- Regulatory, law-enforcement or other government bodies where required or authorised by law
- Emergency services where necessary
- Other parties where you have consented or disclosure is otherwise permitted by law
We do not sell personal information.
Where personal information is disclosed to or accessible by service providers outside Australia, we handle those arrangements in accordance with applicable privacy requirements.
DATA STORAGE AND SECURITY
We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored in physical and electronic formats and retained for the periods required by applicable laws and professional obligations.
ACCESS AND CORRECTION
Patients may request access to or correction of their personal information or medical records in writing.
Requests will be handled within the timeframes required by applicable law. Fees may apply where permitted by law.
COMPLAINTS
Privacy enquiries or complaints should be directed to:
The Privacy Officer
info@themanseclinic.com.au
We will investigate and respond to privacy complaints appropriately. Patients may also have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulator.
COOKIES AND ANALYTICS
Our websites may use cookies and analytics or advertising technologies, including services provided by Google, Meta and ActiveCampaign, to operate and improve our websites, understand usage and support marketing activities.
Cookie and tracking preferences may be controlled through available website controls and browser settings.
UPDATES TO THIS POLICY
This Privacy Policy may be updated periodically to reflect changes to our practices, services or legal obligations. The current version will be published on our website with its most recent update date.
CONTACT
Questions about these Terms and Conditions or our Privacy Policy may be directed to:
The Manse Clinic
info@themanseclinic.com.au